Rental Rates: All charges are for a one-day usage rental period. Detroit Metro Ice Cream/ InTents Events does offer extended rates. You are charged for time out, not time used. Additional rates may apply for same day delivery and pick up. Prices are subject to change. Deposits: A 50% non-refundable deposit is required at time of reservation. Remaining balance due two weeks prior to scheduled event. Invoices will be sent via online payment through our secure portals. This deposit is non-refundable. Equipment/Items reserved may not be cancelled or reduced 30 days of date of rental – otherwise it is subject to a full charge. Security deposits may be made with cash, check, or major credit card. (CC w/ fee).
Loss or Damage: You, the customer, are responsible for all equipment rented from time of receipt until of time of return. Please be sure that all rented equipment is secured when not in use, and protected from weather. Equipment loss or damaged will be charged at full replacement cost. Coolers must be kept out of sun or will melt. Full replacement costs will apply if any coolers are damaged or melted. ***All sprinklers systems must be turned off***
Linens: Linens will be delivered at time of equipment delivery. A FULL replacement cost is charged for lost, torn, burned, mildew, or stained linens. Do not attempt to clean linens yourself as specific treatment is given to our linens. Table linens and skirting must be dry and free of food, party decorations, etc. Please do not leave linens in a plastic bag for an extended period of time.
IF LINENS ARE NOT RENTED FROM Detroit Metro Ice Cream, SOME TYPE OF COVERING MUST BE USED ON TABLES.
Inspection of Equipment: If equipment / items are not suitable and in working condition you must notify Intents Events at once. We can be reached for emergency after hours by calling 248-766-3212. Not reporting such cases can result in full charge to you. Once we are notified of a problem we will rectify to the best of our ability as soon as possible.
Permits & Licenses: Customer agrees prior to the installation of the equipment to obtain, at Customer’s expense, all necessary permits and licenses if necessary.
Installation Preparation: Customer is responsible for yard being free from debris, dogs on a leash, and no dog droppings. If any debris is found on ground, extra charges will apply. Detroit Metro Ice Cream is not responsible for sprinkler lines, wires, or anything underground. Area should be prepped 1-3 days prior to event, i.e. lawn mowed, trees trimmed, etc.
Hold Harmless: Customer is responsible for any loss or damage to customer’s property during the period of this rental agreement. Customer is responsible for all possible occurrences and agrees to hold Detroit Metro Ice Cream/ Intents Events harmless from any and all loss, claims, demands or liability for personal injuries and property damage resulting from the use and operation of this equipment. ***TENT STAKES ARE NOT TO BE REMOVED UNDER ANY CIRCUMSTANCE***
Delivery Policy: Call for exact delivery charge. Items are delivered and picked up only to an area a truck can deliver to. Delivery does include set-up or take-down of equipment. Delivered items are to be stacked and ready for pick-up with NO EXCEPTIONS, or charges apply.
Equipment Cleaning: All equipment must be cleaned before our return for pick up. All tables and chairs must be wiped down and stacked in one location. Propane grills must be wiped down and gas turned off. All decorations must be removed from tent. A $50 fee will be added if equipment is not cleaned as specified.
Returning After Set Up is Complete: If customer requests us to return to move tent or any equipment for any reason, a $150 charge will be assessed. If additional equipment is rented, an additional delivery fee plus cost of equipment will be charged.
KEEP EQUIPMENT COVERED: All equipment must not be left out in inclement weather. No equipment should get wet. Turn off all sprinkler systems. Any equipment left out and gets wet a $50 fee will be charged.
By reserving online on our website, customer agrees to have read and agree to follow the policies and procedures set forth in this agreement. Also, customers agrees to pay any additional fees associated with violation of said terms.