Frequently Asked Questions
Q: Do the carts plug in or do I need dry ice?
A: Yes they plug in, all the ice cream can stay inside the cart if the cart is plugged in, even for days. If you do not have access to an outlet, you can use the dry ice.
Q: Can I pick up my cart instead of paying for delivery?
A: Yes. If you have a pickup truck or minivan, you can pick up from our location. For events that fall on a Friday, Saturday, Sunday, we have pickup hours on Thursday & Friday Between 11am-5pm. Drop off is on Monday.
Q: What is the delivery fee?
A: When placing the order on the website, at the very end of the checkout process it will calculate the delivery fee based on the address of the event from our office in Auburn Hills.
Q: Can I just rent the cart without ice cream?
A: Yes. There is an additional $25 charge added to the cart without a minimum of 5 Boxes purchased. That can also be found under the “Rentals” Section of the website.
Q: Where do I fid the prices/choices for the ice cream? A: All the ice cream choices and prices can be found on main navigation under “Ice Cream Pricing”.
Q: How can I place my order? How do I know if the date is available?
A: You can place the order start to finish on the site, we can do the order over the phone if necessary. Easiest way is on the site as everything is automatically tied in with our systems and calendars. You can reserve the cart online, and add ice cream later on with a separate order. Or you can place everything at once. If you are having your cart delivered, you can pay for the delivery/setup at the time of booking the cart, and choose the pickup at our location option when you place the order for the ice cream, that way you are not charged twice for delivery/setup.
A2: When booking the cart, and selecting the date range, if a cart is not available, it will not let you add to the shopping cart. If it allows you, we have one available for that date.
Q: What is the delivery/pickup schedule for the carts?
A: Most carts for the Friday, Saturday, Sunday events are dropped off as early as Wednesday, and as late as Friday. Depending on location. We will call you the week of the event to let you know which day we will be delivering. Pickup Mon/Tues.
A2: Carts at parks/venues that require same day pickup and drop off, are subject to a Same Day Delivery fee. Price varies, please call for information. 248-289-1170.
Any questions not answered here, please feel free to call or email. firstname.lastname@example.org or (248) 289-1170.